Policies

Return and Cancellation Policy

The Luke 252 Plan committed to ensuring satisfaction for all customers who purchase our products.

The Luke 252 Plan’s Return Policy

Our return policy for all The Luke 252 Plan products is as follows:

The Luke 252 Plan will, at its discretion, allow for the return or replacement of any product within 60 days from the date of purchase. For membership recurring billing products, returns for one payment may be provided if requested within the 30 day return period. The customer may cancel membership at any time.

Defining Returns and Cancellations

When a customer reaches us by phone or email, our first response is to assist in getting technical support or customer service for the customer for the product that they purchased. However, in some cases a product may be unsatisfactory to the customer for reasons completely beyond our control, in which case a return or a cancellation may be processed.

If a customer requests a return, the money for the requested transaction is refunded back to the customer. If the return is for a recurring billing product, then the return policy allows for the most recent payment to be returned. Multiple payment returns can be provided as long as they are within The Luke 252 Plan’s Return Policy. A return on a recurring billing product will also result in a cancellation.

If customers request a cancellation for their recurring billing product, no future rebills will be charged to their account. Cancellation will not generate a return – it will only stop any future rebills.

Details of The Luke 252 Plan’s Return Policy

Customers requesting a return after 60 days will be directed to the vendor for technical support or customer service. Vendors may request a return, on behalf of customers, of any purchase up to 90 days after the date of the The Luke 252 Plan customer’s purchase.

Returns will only be credited back to the account used to make the original purchase. If the original account has been closed, the purchase is not eligible for return.

When a sale is returned, the customer receives a 100% refund. Payouts from that sale are debited back out of the corresponding vendor and affiliate accounts.

Our vendors are not permitted to make any guarantee that conflicts with our return policy. If you find a product sold through The Luke 252 Plan with any warranty that conflicts with our return policy, please bring it to our attention so that we can take corrective action.

Reasons Why a Sale May Be Refunded

The Luke 252 Plan has every incentive to keep customers happy by providing quality products and service. To ensure customer satisfaction, The Luke 252 Plan reserves the right to reverse a sale, including but not limited to the following:

If the customer provides a valid reason for requesting a return within 60 days of purchase;
If the vendor of the product requests a return on the customer’s behalf within 90 days of purchase if our customer service team confirms there is a valid reason for the return;
If the customer provides a valid report that the charge was fraudulent or unauthorized;
In order to comply with credit card industry rules, ACH industry rules, PowerPay, PayPal terms of service, Google Checkout terms of service, U.S. law, and requests from verified US judiciary or law enforcement agents; or For any other reason The Luke 252 Plan deems appropriate.

The Luke 252 Plan’s Cancellation Policy

The customer may cancel a recurring billing subscription products at any time. A cancellation means that no future rebills are charged to the customer’s account. The cancellation of a recurring billing product does not generate a refund.

Abuse of the Return Policy

Customers requesting serial or repeated returns may be blocked from making further purchases.

Shipping Policy

All products physically shipped will be shipped within 5 business days. Back orders or if product is temporarily out of stock may cause delays. Customers will be notified of any delays by email or phone if the correct information has been provided by the customer.

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